Treatment of personal data

Novoterm’s website uses cookies. A cookie is a small file that contains information and is saved on your computer. Cookies are normally used to make a website work more efficiently for its visitors.

There are two types of cookies.
One type saves a file on the visitor’s computer. This file is, for example, used to make it easier for you to use the website based on your preferences and interests.

The other type is called a session cookie. When you visit our website a session cookie is sent back and forth between your computer and our server. Among other things, this makes it easier to navigate the website. Session cookies disappear when you close the browser. None of your personal information, such as your name or email address, is saved.

Novoterm’s website uses both types of cookies.

In order to offer our services we need to save and process personal information about you and information about your company/organisation. As our client you can feel secure in the knowledge that we are in compliance with the laws and regulations on the treatment of personal data. Our Data Protection Policy describes how we collect and use your personal data and what your rights are in this regard.

Feel free to contact us if you have any integrity or data protection questions at or call +46 08 21 17 19. You can read more about data protection on the Swedish Data Protection Authority’s website.

Which personal data do we collect?

Here is a list of the personal data we generally collect in various situations. We only collect this information when it is necessary.

When you order a service from us:

Personal information and contact details

  • Name
  • Address
  • Email address
  • Phone number
  • Place of work
  • Position

Payment information and other financial information

  • Billing address and reference person
  • Cost centre, company/organisation registration number etc.
  • Services you purchase from us
  • Past purchases and payment history

When you visit our website:

  • Information about your device (computer, tablet, mobile phone)
  • IP address
  • Language settings
  • Browser settings
  • Time zone and any activated location information
  • Operating system and platform
  • Display resolution

When you take part in our events:

  • Personal information and contact details
  • Name
  • Place of work
  • Email address
  • Phone number

How do we get your personal data?

The personal data we process is information that you provide to us; for example when you:

  • contact us about a project
  • fill out a form on our website
  • register for an event we are organising

If you are a new visitor, we sometimes also collect certain information from public sources, such as the Swedish Companies Registration Office (Bolagsverket), Trade and Industry Register (Näringslivsregistret), European Business Register (EBR) and other similar services.

We also use various statistics tools to collect certain information about your device and how you use our digital channels. This information is used to, among other things, evaluate our website.

Why do we collect personal data?

We collect personal data to perform and improve our services for our clients and for others who have expressed an interest in our company.

We have the following legal basis for processing your personal data:

  • Contractual – This applies when you purchase a service from us. We need your personal information in order to fulfil our part of the contract.
  • Legal obligation – We must follow the law and the law sometimes requires us to save your personal data. Under the Bookkeeping Act, for example, we are required to save our accounting records for seven years.
  • Legitimate interests – This applies when we save the contact details of individuals who have expressed an interest in our services when, for example, submitting an inquiry, or when someone informs us they intend to get back in touch at a later date.

How long do we save your personal data?

We save your personal data as long as necessary in order to:

  • fulfil contractual obligations and perform follow-up processes
  • provide good service to you as our client, and to anyone who has requested information about us or wants to order a service from us
  • follow the laws that apply

If you want us to delete your personal data we can, of course, do so as long as we are not breaking the laws that apply. Contact us at or call +46 08 21 17 19.

What don’t we do with your personal data?

We never sell your personal data to a third party. We will only share your information with a third party if this is essential in order for us to fulfil our contractual obligations or if the law requires us to do so. We may, for example, provide your personal data to a subcontractor or to a public agency that may require it under the law.
When we share your personal data with another party we verify that the recipient is also in compliance with the data protection laws and regulations that apply within the EU.

What are your rights?

You have a say in how we treat your personal data. You have the right to:

  • know what information we collect about you
  • ask us to correct inaccurate information
  • object to our processing of your personal data
  • ask us to transfer your personal data to another party
  • ask us to delete your personal data, as long as this is not against the law
  • file a complaint with the Swedish Data Protection Authority if you are dissatisfied with how we are handling your personal data

Contact us if you have any questions

If you have any questions or opinions on how we handle your personal data, or if you want to delete or correct any information, contact us at or call +46 8-21 17 19.