Question 1

What affects the price of a translation?

Accepted Answer

The exact cost varies depending on a number of factors, such as language combination, desired delivery deadline, text length, complexity and subject matter. We prefer to see your text first so that we can make a quick assessment of it to provide you with a proper cost estimate, but also to see if we have an available translator with the right expertise for your particular text. Contact us and tell us what we can help you with.

Question 2

Do you only provide translations between Swedish and English?

Accepted Answer

No. Although we as a Swedish translation agency work a lot between Swedish and English, we also translate to and from an additional 40 or so languages.

Question 3

What type of texts do you translate?

Accepted Answer

Novoterm is a translation agency with many years’ experience of working with various types of texts across a range of areas, including finance, medicine, law, web and IT, sustainability, marketing and HR. Over the years we have translated many types of texts and documents, including: Manuals and instructions Website texts and product information Financial and other reports Journals and healthcare information Handbooks and training materials Contracts and general terms & conditions Policies and guidelines Questionnaires and marketing materials Scripts and presentations If you need help with another type of text or document, or in a different field, get in touch anyway and we will find a solution.

Question 4

What languages do you translate to and from?

Accepted Answer

Our linguists are located all around the world, enabling us to offer translations to and from more than 40 languages, including essentially all European languages and the main languages in Central and East Asia. In order to guarantee idiomatic accuracy and culturally adapted texts, and to deliver high quality, our translators translate into their native language and almost always live in the country where that language is spoken.

Question 5

How do you ensure the quality of a translation?

Accepted Answer

In addition to a formal translation education, our translators often have additional areas of expertise in their CVs. We always select the translator that is best suited for your text. If you have recurring assignments with us, your dedicated project manager makes sure that you have the same translator to the extent possible – to ensure continuity and quality. Quality assurance is an integral part of our work process. This includes an additional linguist reviewing your text before we deliver it to you. Language is a living thing and is constantly evolving. In order to ensure idiomatic accuracy and culturally adapted texts, our translators translate into their native language and almost always live in the country where that language is spoken.

Question 6

Do you translate classified or confidential content?

Accepted Answer

Yes, we can help you with translation of classified or confidential content. We have many years of experience and clear procedures to handle classified and confidential documents, but we of course treat all material we work on as confidential.

Question 7

Where are your translators?

Accepted Answer

We have translators in Stockholm and many other cities, in Europe and other parts of the world. To ensure the quality of our translations we have chosen to work mainly with translators who live in the country where their language is spoken. This ensures that we can deliver idiomatically correct and culturally adapted texts.

Question 8

Do you accept assignments from private individuals?

Accepted Answer

Novoterm’s clients are mainly companies, but we are happy to point private individuals in the right direction to get the help they need. Do you, for example, need a professional translation by an authorised translator? And what does that actually mean? Contact us for more information.

Question 9

What is a translation agency and what does it do?

Accepted Answer

A translation agency helps companies and organisations to translate texts between different languages in a professional and quality-assured process. This involves more than switching the words from one language to another; the process ensures that the terminology and tone of voice are correct and that the text is adapted to its cultural context.

Question 10

What types of translation services do you offer as a translation agency?

Accepted Answer

We offer both premium translation done by professional translators and also AI translation combined with a manual edit. In addition to translation we provide language editing services in the form of proofreading, text review and copy editing. We also offer post-editing of clients’ AI-generated texts.

Question 11

How do you find the right translation agency?

Accepted Answer

Choose a translation agency that has expertise and specialist knowledge of the type of text you want help with, who works with professional and experienced translators translating into their native language, and that has an established quality assurance process. If you are looking for a translation agency for a long-term partnership, it is also important to ask how they ensure the right tone of voice and how they manage terminology consistency over time.

Question 12

Is there a difference between a professional and an authorised translation?

Accepted Answer

A professional translation is carried out by a qualified translator and is adapted to its context and target group. This type of translation is requested in all types of contexts where it is important to maintain high quality and obtain the desired effect with a text that resonates with reader. An authorised translation is a type of professional translation that is done by a translator with the title Authorised Translator who has passed a specific test offered by the Legal, Financial and Administrative Services Agency (Kammarkollegiet). This type of translation is required in official contexts, such as certain legal documents.

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